CONSULTATIVE PROCESS
Custom Business VoIP Communication System
A VoIP business phone system isn’t any good if it doesn’t do what you want or makes you jump through hoops to get to where you want. That’s why at Voxter, we spend time with you to learn about your business to create a custom VoIP system that works for YOU:
- Who are your callers
- Why they call
- Who you call
- Why you call them
- How your employees use the phone
Based on our discoveries, we’ll custom design your business VoIP phone system to improve your workflow and shorten the amount of time spent seeking info or a resolution. Your agent will be free sooner and your client happy and back to their day.
Use Cases
Global Expansion
Your office is in Toronto, you want to expand to other cities, you’re just not ready to make that investment. Voxter will design a VoIP phone system so your calls to those target areas will appear to come from a “local” number. No need to invest in equipment or business offices just yet, and you’ve just established presence.
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Useful Integration
Your customer support team has to toggle among many different business applications (i.e.CRM, ERP) to find and record the data they need to resolve a call. Voxter will build your VoIP phone system to integrate with your CRM to save time and enhance the caller’s experience. No more asking the same question twice!
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Travel Made Easy
Since our platform is delivered through the internet, you could unplug your phone from your desk in Chicago, and take it with you on your business trip to Hong Kong. When you get there, simply plug it in and you can continue placing and receiving calls as if your were still at your desk.
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Your Success Hero
As soon as you begin your on-boarding at Voxter, you’ll be assigned your own Success Hero, the person at Voxter who’ll always know about you, your company, and your company telecommunication needs.
Your Success Hero is there every step of the way to ensure you have the best experience possible. Once you’re online, your Hero will be your point of contact to add or change things on your account, or when you simply have a question.
Co-Managed Or Fully Managed
Our VoIP phone solution is co-managed, which means you have full access through your web browser, smartphone, or tablet. You have the freedom to manage and configure your own phone system – if you want to. If you would rather be hands off, we will do it all for no additional charge.